Under your Membership, Emergency Road Service will be provided without charge from the nearest available CAA/AAA contract facility. Your service call will include a trip to the disabled vehicle and a reasonable amount of time at the scene to make your vehicle operable.
We select ERS facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs.
When your vehicle cannot be made operable by providing the services listed in your Member Handbook, CAA will assist you in finding the nearest open place of repair. If a repair facility cannot be located, CAA North & East Ontario will assist you in obtaining lodging or alternative transportation, which will be at your expense.
At your request and cost, the Club will, if appropriate, arrange for you to be transported back to your disabled vehicle and transported after services have been rendered.
During severe weather conditions, civil disturbances or national emergencies, emergency road service may be temporarily suspended.
In most areas, ERS facilities are independent businesses and are not employees of CAA or its affiliates. CAA will help mediate between the Member and contractor any vehicle repairs and damage complaints as a result from Road Service provided by the contractor.
CAA/AAA's goal is to provide you with the highest quality Emergency Road Service available.
All CAA/AAA Clubs maintain the highest quality Emergency Road Service available throughout Canada, the continental United States, Alaska and Hawaii. Certain benefits may vary from Club to Club.
Please help us maintain these high standards of Emergency Road Service. Any comments you may have will enable us to continually improve our service.
Please address your comments to firstname.lastname@example.org