You've broken your glasses and realized you should not drive your car. Your visit to the dentist entailed more than you planned for and the sedation is taking longer than expected to wear off, but you have to get home for your children.
There are many situations you may find yourself in when it is not advisable to drive your car. We're here to help! Consider Drive You Home - a new benefit now available to Members who find themselves in circumstances when it is not safe for them to get behind the wheel of their vehicle (such as illness, injury or alcohol impairment)*.
* Calls will be prioritized the same as other service calls, with priority placed on the evidence of any immediate safety concerns. If long waiting periods are necessitated by inclement weather conditions, the Member will be notified and offered alternate suggestions, like taking a cab home and arranging a tow for the next day/open period. Only one Member and their car get taken home. We will assist any individuals accompanying the Member to find other means of transportation (i.e. taxi).
**CAA Drive You Home may not be available in all club regions.
Q: Why are we offering Drive You Home?
A: Drive You Home is a benefit that will be available to Members who find themselves in a situation where - for whatever reason - they should not get behind the wheel in order to help ensure their own safety, and the safety of other road users.
Q: Who can make use of this service?
A: Drive You Home is available to CAA North & East Ontario Plus and Premier Members (RVs are excluded).
Q: What are example situations when Members can make use of Drive You Home?
A: This new benefit is intended for use by Members who find themselves temporarily incapacitated. Example situations where a driver may be temporarily unable to drive include: extreme fatigue, illness, injury, drowsiness from medication, broken glasses, compromised eyesight, a physician's order, and intoxication.
Q: When will Drive You Home start?
A: The launch date for this offering is April 18th, 2012.
Q: When will Drive You Home be available?
A: Following the April 18th launch, this benefit will be available 24 hours a day, seven days a week. A blackout period coinciding with the annual Operation Red Nose campaign in December will be put into effect for calls pertaining to intoxication during this time.
Q: Where is service provided?
A: Drive You Home is available anywhere the Club provides roadside assistance. Service will not be provided to inaccessible areas.
Q: What will be the service times for Drive You Home?
A: As with any service call, requests for Drive You Home service will be prioritized based on the evidence of any immediate safety concerns. In instances of long wait times due to inclement weather, the Member will be notified of the situation and offered alternate transportation suggestions, such as taking a taxi home and arranging to have the vehicle towed during the next available period.
Q: How often can Members make use of this service?
A: Members who are eligible for Drive You Home are permitted to make use of the service once per membership year.
Q: Will Drive You Home count as a regular call against the membership?
A: Yes, a call to request this service will count as one of the provided tows for that respective membership.
Q: What if there is more than one passenger?
A: On arrival to tow the vehicle, if there is more than one passenger the CAA driver will provide the option of calling a taxi on the Member's behalf and towing the vehicle to the requested location without the Member riding along in the truck.