Coverage begins 24 hours after full payment received and provides the Classic Member with four (4) Emergency Road Service calls per Membership year.
A service person will attempt to boost the battery in order to start the disabled vehicle.
Minor temporary adjustments may be made in an attempt to get your vehicle operating safely under its own power.
A flat tire will be replaced with the Member's inflated and mounted spare. If no spare is available, the vehicle will be towed to the nearest repair facility in accordance with the Membership level you've chosen.
Should you run out of gas, an emergency supply of fuel will be delivered to help you reach the nearest open service station. (Specific brands or octane ratings cannot be guaranteed.)The cost of the fuel will be based on current pump price at the time of delivery.
If your keys are locked inside the vehicle, service will be sent to gain entrance. If the keys are lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service, or reimbursement for locksmith service will be reimbursed up to $50.00. In cases where the vehicle cannot be made operable, towing service will also be provided in accordance with CAA North & East Ontario towing provisions.
The vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense.
NOTE: To avoid an emergency road service call being charged to your membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your damage claim. Similarly, you may submit towing costs to the vehicle's warrantor should they be incurred as a result of failure of warranty repairs.
If your vehicle cannot be driven safely after attempting any of the emergency services we've listed, the vehicle will be towed without charge to any one of the following: anywhere within 10 km of where your vehicle became disabled, or to the facility rendering the service or to a repair facility along the return route. Towing beyond this point will be at your expense.
The use of car carriers (flatbeds) or dollies will be at your expense unless specified as required service equipment by the CAA/AAA service and tow manual.
In instances when the vehicle becomes disabled while towing a light duty trailer, emergency road service will be provided for the trailer (excludes fifth-wheel trailers). You may be required to pay for the trailer towing.
CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed.
Participating CAA North & East Ontario Approved Auto Repair Service and Emergency Road Service facilities will accept your personal cheque with the use of a valid Membership card and photo identification at time of payment for up to $400.00 for emergency repairs and emergency road service expenses when no other means of payment is available (e.g. cash, credit card). The name on the cheque must match the Member's name. This service is limited to emergency repairs and services not covered under your CAA Membership which must be carried out in order to render the vehicle operable.
For Lockout reimbursement see information under Lockout & Key Service.
Click here for Reimbursement Procedures & Form...
In fairness to all Members, Emergency Road Service is not to be used as a substitute for proper vehicle maintenance. CAA North & East Ontario has set reasonable limitations on the number of Emergency Road Service calls provided to each Member per Membership year.
Classic Members are allowed four (4) service calls per membership year. Anytime a driver is dispatched to you for a service call, be it a light service or a tow, the service call is countable towards these four (4) calls.
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