CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Marketing Coordinator

Position: Marketing Coordinator

Company: CAA North & East Ontario (CAANEO)

LOCATION: Administration Centre, 2151 Thurston Drive, Ottawa, ON

Working closely with the Marketing Management team, the Marketing Coordinator is responsible for supporting the marketing programs for CAA North & East Ontario’s key business lines, specifically, membership (roadside assistance), travel services, insurance and rewards. Education and experience in marketing strategies and tactics would be ideal as the successful applicant will be responsible for coordinating the marketing plans, providing creative input to marketing programs, providing content for CAA’s website, assisting with Club events, administrative support and tracking of marketing programs. This is an excellent opportunity for a creative, results driven individual with excellent communication skills; strong attention to detail and the ability to work well within a team environment.

Duties and Responsibilities:

  • Provide support in developing the annual Marketing plan
  • Assist in the execution of the marketing plans; ensuring all the details for advertisements, promotions, contests and events have been met within the marketing plan process. Coordinating the efforts of cross functional teams and communicating project status updates and deliverables at regular meetings
  • Liaise as required with key suppliers, vendors and internal stakeholders to research, develop and prepare marketing programs
  • Provide Marketing department with project briefs related to new advertisements, promotions, contests and events
  • Track and report on all key marketing metrics and programs, including the CAA Dollar program, advertisements, promotions and events
  • Process all marketing related invoices and ensure appropriate billing to key suppliers
  • Coordinate the creation of image and copy content for print and web-based marketing material using internal and external resources
  • Contribute to and review travel content in CAA Magazine, website, advertising and promotions
  • Coordinate production of the monthly CAA eNewsletters, including developing content, sourcing input from internal and external sources, proofreading and ensuring timely delivery
  • Support CAA Stores with travel events by providing input to the development of marketing collateral, monitoring RSVPs, assisting with post-event communications and promotional tracking, etc.
  • Participate in other travel/rewards marketing programs and projects as required

Desired Qualifications/Skills:

  • Undergraduate degree or Diploma preferred (Marketing, Business, Communications) or equivalent
  • 2-4 years marketing experience
  • Sound understanding of the principles of marketing and standard web and print design.
  • Experience or knowledge of direct marketing tactics
  • Strong verbal and written communication skills, including copywriting and proofing
  • Image editing and creation skills, using Adobe Photoshop, InDesign and Acrobat software applications would be an asset
  • Excellent knowledge of Microsoft Office products
  • TICO certification would be an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Corporate Membership Support (6 Month Contract)

Position: Corporate Membership Support (6 Month Contract)

Company: CAA North & East Ontario (CAANEO)

LOCATION: Ottawa Administration Centre, Thurston Drive

Reporting to the Membership Processing Supervisor, the Corporate Membership Support shall have the overall responsibilities for the processing of corporate memberships, ensuring timely and accurate banking and answering any enquiries from corporate members as required. The team member will sell and reactivate memberships by telephone. As required they shall also backfill ‘regular’ membership processing. The ideal candidate will be diplomatic, organized and comfortable working in a busy environment, managing multiple priorities.

The team member shall also contact members enrolled in a Monthly Payment Plan who have had a payment declined, to either recoup the balance of the year’s membership cost or get a valid payment method registered. Responsibilities include checking accounts in arrears to assess appropriate action, contact customers to seek payment, monitor progress of payment and to report on progress and challenges to their management team.

Job Duties:

  • Maintain corporate member accounts
  • Process corporate membership renewals
  • Answer corporate membership phone line to provide prospective members with information on all CAA North & East Ontario services
  • Perform data entry of cheques and credit cards
  • Investigate corporate member’s accounts and resolve payment discrepancies
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Provide timely and effective resolution of escalated billing and collection issues
  • Monitor accounts to control the Company exposure to high risk members, and recognize such members to neutralize this exposure immediately
  • Collection of Monthly Payment Plan account receivables which are in arrears
  • If time permits, support the Membership Processing Team
  • Other duties as required

Requirements:

  • Inside Sales experience
  • College diploma with a background in bookkeeping or accounting preferred
  • 1-3 years in collections
  • Experience in dispute/conflict resolution
  • Must be computer literate with working knowledge of MS Office
  • Excellent communication skills, verbal and written
  • Highly organized
  • Effective time management skills
  • Excellent customer relation skills
  • Ability to work in a fast-paced/multi-task environment
  • High level of personal integrity
  • Strong work ethic
  • Confident, consistent, decisive personality
  • Good team player

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Operations Manager, Automotive Services

Position: Operations Manager, Automotive Services

Company: CAA North & East Ontario (CAANEO)

Location: Administrative Centre, 2151 Thurston Drive, Ottawa, ON

Reporting to the Managing Director, Automotive Services, the Operations Manager, Automotive Services oversees the daily operations of the Automotive Services Department to ensure efficient and safe delivery of automotive services and programs. The incumbent will provide leadership and support for their team, and contractors to meet budgetary and operational goals within the framework established by CAANEO policies and operating procedures.

Duties & Responsibilities:

  • Manages daily operations of Automotive Services, including but not limited to:
    • Scheduling of staff and managing contractors to ensure 24/7 coverage
    • Operations of Automotive Services, including health and safety inspections
  • Build a positive atmosphere by challenging others to achieve optimal business results
  • Fostering excellence through a network of contractors. Ensuring adequate coverage is available for the entire region and administrative issues are addressed.
  • Responsible for establishing and monitoring of key performance Indicators (KPIs)
  • Manages achievement of budget and performance objectives of Automotive Services

Staff Management:

  • Directly, and/or through supervisory staff, manages fleet drivers and administers contractors
  • Enforces compliance with CAA Standards, Club policies, procedures, and safety regulations;
  • Participates in labour relations meetings, as required.

Member Support:

  • Follows up on Member complaints or concerns
  • Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation for member concerns and damage claims

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • College or University Education preferred with a focus on the automotive or management fields
  • Automotive repair industry experience is an asset.
  • Minimum 5 years’ experience in a management position
  • Respond to critical incidents in an 24/7 environment
  • Minimal travel is required, mostly within Ontario.
  • Superior business writing skills.
  • Possession of a valid class G motor vehicle license and a clean driving record.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Please submit your Cover Letter and Resume to jobs@caaneo.on.ca