CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Purchasing and Inventory Specialist

Position: Purchasing and Inventory Specialist

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON


Summary

Under the direction of the Manager, Facilities and Administration, the Purchasing Specialist is responsible for the procurement, of commodities, supplies, and services to be used by the Club. The Purchasing specialist will work with their management to assist Club Managers in the procurement of specialty products and materials. The Purchasing Specialist shall coordinate their efforts with Club Managers, warehouse and store management in order to maintain the appropriate levels of inventory. This individual will leverage the knowledge base of Club staff and utilize their knowledge to purchase goods and services at the most favorable price for CAA North & East Ontario while simultaneously building and maintaining strategic relationships with key suppliers. They shall be responsible for record keeping and maintenance of standards and procedures for the purchasing function. They will work closely with Finance to ensure accounting systems and purchasing activity are in synch and reporting is accurate and timely.

Job Duties

  • Works with Club staff, statistical reports and analysis and CAA contacts to assess procurement requirements.
  • Forecasts inventory requirements for retail travel products including attraction tickets and merchandise as well as printed material for the Not For Profit division (Auto touring); maps and tour books for all retail locations across the North East.
  • Responsible for all aspects of the purchasing process including:
    • Confers with vendors to obtain product or service information, such as price, availability, and delivery schedule as required
    • Places orders, prepares purchase orders Source alternative products/services where required
    • Maintains manual or computerized procurement records, such as items or services purchased, costs, delivery, product quality or performance, and inventories.
    • Expedite and follow up with suppliers to schedule deliveries, resolve material, value discrepancy, outstanding and overdue delivery of goods and services
    • Close purchase orders upon receipt
    • Process damage/warranty returns or credits
  • Maintains system of ordering materials, including vendor & product records, review of obsolete products
  • Maintain pricing on merchandise
  • Verify /monitor inventory levels and redistribute inventory as required
  • Store, arrange, index and classify Club records
  • Liase with accounting staff to ensure purchases are recorded accurately in accounting systems
  • Works closely with Merchandising to ensure items are set up accurately in GP and fill rates are processed timely for the stores.
  • Produce reports as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum of 2 years experience with GP (Great Plains) Inventory software
  • Minimum of 2 years’ experience as a purchaser.
  • Working towards, or completed, a certificate or certification in purchasing or supply chain management
  • Demonstrated knowledge of purchasing and contracting techniques and procedures.
  • Knowledge of internal controls and finance management.
  • Must be able to manage budgets and avoid delay costs including shipping.
  • Excellent communication and negotiation skills.
  • Able to quickly calculate discounts, interest, commissions, proportions, percentages, and volume.
  • Strong writing skills for creating reports, correspondence, contracts, requests, bids, and other documentation.
  • Able to consistently represent the Club in a professional manner, demonstrating professional integrity, ethics, and confidentiality.
  • Strong skills utilizing databases and excel
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor.
  • Strong customer service focus.
  • Have the ability to lift 30 KG.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Accounting Specialist

Position: Accounting Specialist

Term: Full-Time, 12 Month Contract

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON


Summary

Reporting to the Supervisor, Accounting, the Accounting Specialist is responsible for general accounting functions, including assisting with invoice processing; bank deposits; GL (general ledger) entry preparation. Incumbent will be part of the ERP migration team. The responsibilities may vary depending on the knowledge and skills of the incumbent.

Job Duties

  • Assist with bank reconciliation and other accounting functions
  • Support Accounts payable, Accounts Receivable functions
  • Prepare cash receipts, cash drawer uploads
  • Verify data, data analysis
  • General office duties, filing
  • Prepare and update spreadsheets for analysis and review
  • Support ERP migration to Great Plains
  • Conduct various account reconciliations.

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced knowledge of Great Plains software
  • Advanced Excel and MS Office skills
  • Excellent Written and Oral Communication Skills
  • Demonstrate great Customer Service, work in a team environment
  • Organized and detail-oriented

Employment is contingent on a successful Criminal Background Check, references, and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Senior Application Developer

Position: Senior Application Developer

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario


Summary Description

The Senior Application Developer is part of the CAA NEO IT team, working on the development, support and maintenance of the CAA NEO Portfolio of Applications, with a major focus on the CAA NEO Member Relationship Management (MRM) System.

Duties & Responsibilities

  • Analyze user needs and develop software solutions
  • Analyze user needs and develop software solutions
  • Implement and test desktop & web solutions using C#, VB.NET, ASP. NET MVC, .NET and JavaScript Frameworks
  • Collaborate with other developers to design and optimize code
  • Create flowcharts and user guides for new and existing programs
  • Document all programming tasks and procedures
  • Perform routine software maintenance

Qualifications & Experience

  • Degree/Diploma in Computer Programming, Web and Application Development or equivalent
  • 5+ years of professional development experience
  • 5+ years with C#, VB.NET, ASP. NET, MVC, Web API
  • 5+ years with MS SQL Server
  • Experienced in Visual Studio, Team Foundation Server and Azure DevOps
  • Experience with BizTalk, Dynamics 365, Great Plains, SharePoint Online and/or Drupal would be considered an asset
  • Demonstrate a high level of accuracy and attention to detail.
  • Communicate effectively and efficiently with all associates and business contacts and promote a strong sense of teamwork
  • Ability to work efficiently and meet project deadlines with limited supervision
  • Ability to analyze business problems and provide accurate development estimates
  • Experience working in a web environment
  • Strong analytical and critical thinking skills

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

TRAVEL CONSULTANT (Full-Time, Permanent)

Position: TRAVEL CONSULTANT (Full-Time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Orleans Travel Store – 2026 Tenth Line Road, Orleans, ON


Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is required

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Membership Sales Specialist

Position: Membership Sales Specialist

Company: CAA North & East Ontario (CAANEO)

Location: Membership Sales Call Centre, 2151 Thurston Drive, Ottawa, ON


Summary

The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is full time, 37.5 hours per week, and requires evening and weekend work on a rotational basis.

JOB FUNCTION AND RESPONSIBILITIES:

  • Sell CAA memberships by phone, and in person, as required.
  • Utilize prepared scripts, and respond to ad hoc enquiries to educate current and potential members on the value of CAA membership and other products and services (cross sell and upsell as is appropriate)
  • Respond to member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
  • Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
  • Ensure the Members’ privacy and consumer interests are protected.
  • Follow-up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
  • Attend trade shows and events outside of the office to build community relations and sell memberships, as required.

QUALIFICATIONS REQUIRED:

  • Minimum of Grade 12 or Equivalent
  • Call Centre or retail sales experience required
  • Fluency in both Official Languages desirable
  • Basic Computer Skills

KEY COMPETENCIES:

  • Must be self-disciplined; able to meet required sales and call attainment quotas
  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Sales ability; able to ask for the sale and persuade a reluctant consumer
  • Ability to adapt quickly and give creative, accurate responses
  • Tenacious
  • High energy level

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Call Centre Operator (Part-Time, 3 Month Contract)

Position: Call Centre Operator (Part-Time, 3 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location:Emergency Road Service Call Centre, 2151 Thurston Drive, Ottawa, ON


**Possibility of Full-time and/or Permanent position**

Summary

The Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

JOB FUNCTION AND RESPONSIBILITIES:

  • Receives incoming telephone calls regarding road service requests and/or general club information
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
  • Performs various clerical duties

QUALIFICATIONS REQUIRED:

  • Call Centre or Customer Service experience required
  • Excellent interpersonal and listening skills
  • Ability to work under pressure both individually and as part of a team
  • Attention to detail
  • Fluency in both official languages is an asset
  • Excellent attendance and punctuality

KEY COMPETENCIES:

  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Ability to adapt quickly and seek accurate information
  • Empathetic problem-solving and calm demeanor

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process

Member of the Board of Directors

Position: Member of the Board of Directors

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario


CAA North & East Ontario is presently inviting applicants to fill future vacancies on its Board of Directors. This position is open to all Primary Members of CAA North & East Ontario above the age of 18 residing in the cities of North Bay, Ottawa, Sudbury & Thunder Bay; the districts of Cochrane, Manitoulin, Nipissing, Parry Sound, Rainy River, Timiskaming & Kenora; and the Counties of: Dundas, Glengarry, Grenville, Lanark, Prescott, Renfrew, Russell and Stormont.

Collective Board Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAA North & East Ontario.

Collectively, Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and supports consensus building
  • Be strategic thinkers who take a governance-focused approach to Board responsibilities
  • Demonstrate a willingness to support CAA North & East Ontario’s vision.

The Board is committed to seeking a skilled and diverse membership reflective of Canadian society. As a result, it promotes gender, cultural and ethnic diversity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. Multilingual skills are viewed as an asset. The Board also actively encourages applications from those members who reside in any one of the many smaller municipalities in the CAA NEO region.

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversight responsibilities, the collective Board should include members with knowledge of and experience in the following areas:

  • Board Governance
  • Financial Management and Analysis
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Financial/Banking Industry
  • Information Technology sector and/or Software Licensing and Sales
  • Business Development and Operation of growth businesses
  • Risk Management and Analysis
  • Public Policy and Regulatory Environments
  • Marketing / public relations / communications
  • Digital media, advertising and brand management
  • Building partnerships and strategic alliances

This profile is reviewed and updated annually to ensure that it reflects the current needs of the Board consistent with the achievement of CAA North & East Ontario’s Strategic Plan.

How to Apply:

Applications must be delivered at the following address, in writing, no later than the nomination deadline of 5 PM on July 26, 2019. Email applications will also be accepted to secretary@caaneo.on.ca or by regular mail to:

Secretary of the Club
CAA North & East Ontario
2151 Thurston Drive, Ottawa ON K1G 6C9


Click to download your application form. Please note that the nominee must confirm in writing their willingness to serve if elected.