CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Travel Consultant (Full-time, 12 Month Contract)

Position: Travel Consultant (Full-time, 12 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Stittsville Travel Store – 5703 Hazeldean Road, Ottawa, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant, Group and Corporate Travel

Position: Travel Consultant, Group and Corporate Travel

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

Our travel business is growing! We need a Travel Consultant to assist the Group and Corporate Travel team with completing reservations. The Consultant will be required to interact directly with clients; to research travel options and provide guidance to clients, under the direction of Team Leadership. The incumbent shall also assist with web based travel bookings. The schedule is 37.5 hours per week, including some evening and weekend work for travel events and shows.

Essential Duties and Responsibilities:

  • Provide a high level of customer service
  • Complete all reservations and files daily
  • Proactively and creatively researches and advises best options for clients and counsels appropriately
  • Answering calls about bookings made on our website including Travel Insurance
  • Arrange air/rail/ground transportation and hotel accommodation
  • Establish and maintain strong client rapport
  • Assistance with travel document printing and packaging
  • Filing
  • Maintaining stock of brochures and keeping the area organized
  • Other Related Duties as Required

Education and/or Experience:

  • College diploma in Travel and Tourism
  • TICO certification. CTC designation is an asset
  • Exposure/experience with Apollo/Travelport, Galileo Vacations
  • Knowledge of Microsoft office: Word, Excel, Outlook
  • Well-developed verbal and written communication skills
  • Working knowledge of industry procedures for exchanges and ticket handling, issuing tickets, fares etc
  • Bilingual, English and French is an asset

Salary: Based on Experience

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Call Centre Operator

Position: Call Centre Operator

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

TERM: Full-Time, 6 Month Contract (possibility of permanent position)

**3 Positions Available**

The Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Operator works an average of 38.5 hours per week and will be required to work 12 hour shifts on a biweekly rotation for the length of the contract.

  • Week 1: Mon, Tues, Fri, Sat, Sun
  • Week 2: Wed, Thurs

Job Duties:

  • Receives incoming telephone calls regarding road service requests and/or general club information
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
  • Performs various clerical duties

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal and listening skills
  • Ability to work under pressure both individually and as part of a team
  • Attention to detail
  • Fluency in both official languages is an asset
  • Grade 12 or equivalent
  • Excellent attendance and punctuality

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Membership Sales Specialist (Part-Time, 5 Month Contract)

Position: Membership Sales Specialist (Part-Time, 5 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Membership Sales Call Centre, 2151 Thurston Drive, Ottawa, ON

**2 Positions Available**

The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is part-time, for no more than 20 hours per week, and requires evening and weekend work on a rotational basis.

JOB FUNCTION AND RESPONSIBILITIES:

  • Sell CAA memberships by phone, and in person, as required.
  • Utilize prepared scripts, and respond to ad hoc enquiries to educate current and potential members on the value of CAA membership and other products and services (cross sell and upsell as is appropriate)
  • Respond to member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
  • Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
  • Ensure the Members’ privacy and consumer interests are protected.
  • Follow-up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
  • Attend trade shows and events outside of the office to build community relations and sell memberships, as required.

QUALIFICATIONS REQUIRED:

  • Minimum of Grade 12 or Equivalent
  • Call Centre or retail sales experience required
  • Fluency in both Official Languages desirable
  • Basic Computer Skills

KEY COMPETENCIES:

  • Must be self-disciplined; able to meet required sales and call attainment quotas
  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Sales ability; able to ask for the sale and persuade a reluctant consumer
  • Ability to adapt quickly and give creative, accurate responses
  • Tenacious
  • High energy level

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant (Full-time, Permanent)

Position: Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: North Bay Travel Store: 955 McKeown Avenue, North Bay, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from a recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.