CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Call Centre Operator

Position: Call Centre Operator

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

TERM: Full-Time Contract ending March 15, 2019 (Permanent Positions available)

The Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Operator works an average of 38.5 hours per week and will be required to work 12 hour shifts on a biweekly rotation for the length of the contract.

  • Week 1: Mon, Tues, Fri, Sat, Sun
  • Week 2: Wed, Thurs

Job Duties:

  • Receives incoming telephone calls regarding road service requests and/or general club information
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
  • Performs various clerical duties

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal and listening skills
  • Ability to work under pressure both individually and as part of a team
  • Attention to detail
  • Fluency in both official languages is an asset
  • Grade 12 or equivalent
  • Excellent attendance and punctuality

Successful applicant will be required to join Teamsters Local Union 91

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant – Nepean Travel Store

Position: Travel Consultant

Company: CAA North & East Ontario (CAANEO)

Location: Nepean Travel Store – 1331 Clyde Avenue, Ottawa, ON

Do you love travel? Are you a dynamic travel sales professional who thrives in a busy retail environment? We need motivated travel sales professionals to assist our Members with membership and travel needs. Our retail travel stores are where Members go to plan and get equipped for all types of travel – from the ‘bucket list’ round the world cruise to a weekend road trip. The store is the destination for members to take advantage of many benefits (maps, tour books and passport photos etc.) and where they can purchase travel related merchandise, luggage etc.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Tow Truck Operator (Full-Time, 12 Month Contract)

Position: Tow Truck Operator (Full-Time, 12 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Ottawa, Ontario

**Permanent Position Available**

Position required to provide emergency road service to CAA/AAA members.

Duties/Responsibilities:

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.

Duties include:

  • Operating a Tow Truck
  • Battery testing & installing new car batteries
  • Minor automotive repairs & tire changes
  • Unlocking vehicles
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Wreckmaster certified
  • High School Diploma or equivalent
  • Automotive mechanical knowledge necessary
  • Experience battery testing and replacing car batteries an asset
  • Ability to work in extreme weather; heavy lifting required
  • Valid Driver’s License and driving record acceptable to club standards
  • Fluency in both official languages an asset

Successful applicant will be required to join UNIFOR Local 414

Employment is contingent on a successful Criminal Background Check, Satisfactory driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Fleet Driver (Part-Time, Permanent)

Position: Fleet Driver (Part-Time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Ottawa, Ontario

Position required to provide emergency road service to CAA/AAA members.

Duties/Responsibilities:

Responds to dispatched calls in the metro & rural areas as required and provides CAA/AAA members with appropriate road service.

Duties include:

  • Battery testing & installing new car batteries
  • Minor automotive repairs & tire changes
  • Unlocking vehicles
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or equivalent
  • Automotive mechanical knowledge necessary
  • Experience battery testing and replacing car batteries an asset
  • Ability to work in extreme weather; heavy lifting required
  • Valid Driver’s License and driving record acceptable to club standards
  • Fluency in both official languages an asset

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Membership Sales Specialist

Position: Membership Sales Specialist

Company: CAA North & East Ontario (CAANEO)

Location: Membership Sales Call Centre, 2151 Thurston Drive, Ottawa, ON

The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is full time, 37.5 hours per week, and requires evening and weekend work on a rotational basis.

JOB FUNCTION AND RESPONSIBILITIES:

  • Sell CAA memberships by phone, and in person, as required.
  • Utilize prepared scripts, and respond to ad hoc enquiries to educate current and potential members on the value of CAA membership and other products and services (cross sell and upsell as is appropriate)
  • Respond to member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
  • Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
  • Ensure the Members’ privacy and consumer interests are protected.
  • Follow-up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
  • Attend trade shows and events outside of the office to build community relations and sell memberships, as required.

QUALIFICATIONS REQUIRED:

  • Minimum of Grade 12 or Equivalent
  • Call Centre or retail sales experience required
  • Fluency in both Official Languages desirable
  • Basic Computer Skills

KEY COMPETENCIES:

  • Must be self-disciplined; able to meet required sales and call attainment quotas
  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Sales ability; able to ask for the sale and persuade a reluctant consumer
  • Ability to adapt quickly and give creative, accurate responses
  • Tenacious
  • High energy level

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Membership Sales Coordinator (Full-Time, 12 Month Contract)

Position: Membership Sales Coordinator (Full-Time, 12 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

**Possibility of Permanent Position following contract**

Reporting to the Membership Processing Supervisor, the Membership Sales Coordinator shall have the overall responsibilities for Member follow ups and supporting our CAA Groups Membership team. The Membership Sales Coordinator will deal with high volume in/outbound calls regarding missed payments as well as occasionally upgrade and reactivate memberships upon the Member’s request. The ideal candidate will be diplomatic, organized and comfortable working in a fast & busy environment, managing multiple priorities.

Duties & Responsibilities:

  • Manages collection activities (calls and/or written correspondence) utilizing established policies & procedures
  • Maintains Member accounts by processing adjustments
  • Compiles appropriate information to support refunds, bad debt write-offs, and adjustments
  • Provides professional customer service while trying to resolve member discrepancies/issues
  • Maintains members accounts
  • Provides members with information on all CAA North & East Ontario services
  • Performs data entry of cheques and credit cards
  • Provides timely and effective resolution of escalated billing and collection issues
  • Monitors accounts to control the Company exposure to high risk members, and recognize such members to neutralize this exposure immediately
  • Responds to billing enquiries
  • Provides Members with information on all CAA North & East Ontario services

Desired Qualifications & Skills:

  • College Diploma with a background in financial services or payment processing
  • Minimum 2 years’ experience
  • Excellent telephone customer service skills; Experience with high volume calls
  • Experience in dispute/conflict resolution
  • Must be computer literate with excellent knowledge of MS Office
  • Excellent communication skills; verbal & written. Strong attention to detail
  • Effective time management skills; Able to manage multiple priorities in a fast paced and dynamic environment
  • Excellent customer relation skills; Ability to handle customer service requests in a timely fashion
  • Fluency in both Official Languages desirable

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant – Orleans Travel Store

Position: Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Orleans Travel Store – 2026 Tenth Line Road, Orleans, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is required

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Groups Membership Coordinator (Full-Time, 12 Month Contract)

Position: Groups Membership Coordinator (Full-Time, 12 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

**Possibility of Permanent Position following contract**

The Groups/Corporate Membership Coordinator shall have the overall responsibilities for the processing of groups/corporate memberships, ensuring timely and accurate banking and answering any enquiries from corporate members as required. The team member will sell and reactivate memberships by telephone and email. The position reports to the Membership Processing Supervisor.

The Groups Membership Coordinator will deal with high volume in/outbound calls regarding new and renewing memberships. The ideal candidate will be diplomatic, organized and comfortable working in a fast & busy environment, managing multiple priorities.

Duties & Responsibilities:

  • Maintains Group/Corporate Member accounts
  • Answer corporate membership phone line to provide prospective members with information on all CAA North & East Ontario services
  • Provides members with information on all CAA North & East Ontario services
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Provides timely and effective resolution of escalated billing and collection issues

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability

  • Minimum 2 years’ inside sales experience
  • College Diploma with a background in financial services or payment processing
  • Excellent telephone customer service skills; Experience in high volume calls
  • Excellent customer relation skills; Experience in dispute/conflict resolution
  • Excellent customer relation skills; Experience in dispute/conflict resolution
  • Excellent communication skills, verbal & written
  • Effective time management skills; Able to manage multiple priorities in a fast paced environment
  • Strong attention to detail; Ability to handle customer service requests in a timely fashion
  • Fluency in Both Official Languages desirable

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.