CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Dynamics CRM Specialist – One Year Contract Position

Summary

The Dynamics CRM Specialist is part of the CAA NEO IT team, working on the deployment, customization and integration of Microsoft Dynamics CRM as part of the CAA NEO Member Relationship Management (MRM) System.

Essential Duties and Responsibilities:

  • Collaborate with other software developers, business analysts, software architects and IT professionals to implement Microsoft Dynamics CRM solutions
  • Interact with business owners to understand their needs MRM system requirements
  • Customize the system to meet the business needs of the company
  • Integrate existing systems and services into the CRM architecture
  • Assist with deployment and provisioning activities
  • Maintain CRM configurations and adhere to development standards to ensure consistency and quality in delivery
  • Assist with the creation of internal reports for other areas as needed
  • Support DevOps by ensuring Microsoft Dynamics CRM best practices for support and service management are followed

Qualifications and Skills

Minimum Requirements
  • 5+ years’ experience with software development, specifically around Microsoft Dynamics CRM
  • College or University degree in Computer Science or a related discipline
Core Competency Requirements
  • Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
  • Demonstrated proficiency in installing and deploying CRM Organizations
  • Demonstrated proficiency in customizing and creating CRM entities
  • Demonstrated proficiency in understanding and implementing business workflows and processes
  • Demonstrated proficiency in using the either the CRM SDK or plugin platforms
  • Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
  • Experience with source control management systems and continuous integration/deployment environments
  • Internally motivated, able to work proficiently both independently and cooperatively
  • Proven communication skills with coworkers and clients
  • Strong initiative to find ways to improve solutions, systems, and processes
Preferred Competency Requirements
  • Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, BizTalk)
  • Microsoft Certified Technology Specialist (MCTS) for Microsoft Dynamics CRM 2013 or above

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their Manager. Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca

Travel Marketing Manager (Administrative Centre, Thurston Drive)

Summary:

The Travel Marketing Manager (TMM) position leads short & long term travel product marketing plan development and is the prime interface with Retail staff in regards to travel product marketing. The TMM reports to and works closely with the Director, Marketing and Communications and across the travel organization to co-develop travel offerings which are compelling to CAANEO key demographic members and which enhance overall club profitability. They are further responsible for interfacing with marketing staff to assist with development and implementation of marketing strategies and plans to achieve division objectives. The TMM will work with the travel retail team to investigate and evaluate the appropriateness of their offerings for CAANEO travel product marketing channels. The TMM supports the Director, Marketing and Communications in the development of business plans by interpreting member and travel industry data to achieve market insight and translate that into programs that support achievement of Travel Division revenue objectives. The ideal candidate will have demonstrated their ability to build collaborative relationships, set and meet business targets, motivate a team, gain alignment and challenge the status quo.

Essential Duties and Responsibilities:

  • Own and drive the travel marketing roadmap & strategy
  • Work with business analytics and other marketing staff to interpret internal data and external analysis to drive strategy development under the direction of the Managing Director;
  • Interpret and implement programs as mandated by AAA/CAA
  • Create buy-in to the marketing strategies with all internal and external stakeholders
  • Participate or support negotiations with travel suppliers to secure optimal terms and co-op marketing funds
  • Maximize the travel product supplier partnerships through sales and marketing plans and prudent budget management
  • Negotiate, or support the negotiation of product volume and margin targets in collaboration with travel and marketing staff
  • Develop and communicate project plans for all marketing programs in their portfolio, keeping retail staff and management informed
  • Stay current and report on industry trends, including new opportunities, competitive landscape and capabilities, and legislative and regulatory environments

Desired Qualifications/Skills:

Education

  • Bachelor’s degree/ College Diploma or equivalent within Business- Marketing

Knowledge/Skills/Experience:

  • Extensive knowledge of a retail product marketing, typically acquired through five or more years progressive experience
  • Working knowledge of travel industry
  • Demonstrated history of creative problem solving
  • Strong analytical skills
  • Interest in and understanding of business principles as related to Customer Relationship Management, retail management
  • Experience supervising and developing subordinate staff
  • Ability to work effectively within the MS Office Suite of products
  • Able to work in a team environment, meet tight deadlines while juggling conflicting priorities
  • Demonstrated written and verbal communications skills
  • Ability to work with minimal supervision
  • Ability to travel internationally

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their manager.

Apply to jobs@caaneo.on.ca

Employment is contingent on satisfactory Criminal Background and Reference Checks.

Board of Directors

Position: Board of Directors

Company: CAA North & East Ontario (CAANEO)

Organization Type: Not-for-profit

Location: CAA NEO Territory

CAA North & East Ontario (CAANEO) is presently inviting applicants to fill a future vacancy on the Board of Directors. This position is open to all Primary Members of CAANEO over the age of 18.

Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAANEO.

Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and support consensus building
  • Be strategic thinkers who take governance-focus approach to Board responsibilities
  • Demonstrate a willingness to support CAANEO’s vision

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversite responsibilities, the collective Board should include members with knowledge of and experience in the following areas.

  • Legal Industry
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Human Resources
  • Information Technology Sector
  • Membership on Boards of Directors
  • Possess diverse perspectives in relation to business, regulated industries and consumer issues
  • Risk Management and Analysis
  • Public Policy and regulatory environments
  • Financial Literacy
  • Marketing, Public Relations and Communications
  • Public Education
  • Building partnerships & Strategic Alliances
  • Developing & Operating Businesses

How to Apply:

Applications must be received by no later than 5:00 p.m. August 1st, 2017 to secretary@caaneo.on.ca

Other: The Board seeks to achieve diversity in its membership.

Junior Travel Sales Professional (Orleans Travel Store)

Location:

Orleans Travel Store - 2026 Tenth Line Rd. Orleans, ON

Summary:

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in English and French required

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca by May 26, 2017

Accounting Supervisor (Term, Ottawa Administration Office)

Location:

Ottawa Administration Office (Thurston Drive)

Term:

July 10, 2017 to September 30, 2018

Summary:

CAA North & East Ontario is changing how we do business and we are looking for an Accounting Supervisor interested in developing their skill set to join us. Under the general direction of the Controller, the Accounting Supervisor will supervises and coordinates the Account Payable and Accounts Receivable functions for both the Club and Travel Agency and provide support to Payroll by performing the following duties:

Job Duties

Supervisory Responsibilities:

  • Supervises employees performing the Accounts Payable (A/P) and Accounts Receivable (A/R) functions.
    • Is responsible for the overall accuracy, direction, coordination, and evaluation of these positions.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Day-to-day Operations:

  • Oversees the complete operation of the accounts payable and accounts receivable cycle and verifies accuracy of all transactions;
  • Recommends improvements to record-keeping systems, forms, policies, and procedures related to billing, processing payments and other accounts payable and receivable activities;
  • Reviews all collection strategies and ensures timely collection of all accounts receivable;
  • Identifies and resolves problems and inconsistencies and suggests appropriate corrective procedures;
  • Reconciles and ensures accuracy of all monthly balance sheet accounts relating to accounts payable, accounts receivable, prepaid, accruals;
  • Prepares Bank Reconciliations, Reviews cheque runs and bank deposits;
  • Maintains relationships with internal and external clients;
  • Provides back-up payroll support using Ceridian Dayforce software;
  • Conducts the administration of bank accounts, merchant credit card accounts;
  • Maintain General Ledger Chart of Accounts;
  • Supports Controller and business units with monthly financial analysis, reports, reviews accounts to budget;
  • Assist Controller with annual budget process and analysis;
  • Prepares and reviews working papers for audit;
  • Prepares ad hoc reports as required.
  • Preforms other duties may be assigned.

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent knowledge of Excel, Accounting Software
  • Experience in Great Plains required
  • Relevant accounting experience with supervisory skills
  • Excellent Written and Oral Communication skills
  • Strong customer service skills
  • Analytical with in-depth knowledge of accounting cycle
  • Energetic, team player, flexible

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca

Senior Travel Sales Professional (Kanata Travel Store)

Location:

Kanata Travel Store

Summary:

Do you love travel? Are you a dynamic travel sales professional who thrives in a busy retail environment? We need a motivated travel sales professional to assist our Members with membership and travel needs. Our retail travel stores are where Members go to plan and get equipped for all types of travel – from the ‘bucket list’ round the world cruise to a weekend road trip. The store is the destination for members to take advantage of many benefits (maps, tour books and passport photos etc.) and where they can purchase travel related merchandise, luggage etc. The schedule includes alternate Saturdays and occasional evenings.

Duties and Responsibilities:

  • Sell travel: Cruises; tours; hotel and air reservations – whatever gets our Members where they want to go
  • Sell travel insurance and travel related merchandise
  • Promote and sell CAA memberships,
  • Provide members with Auto Travel materials, passport photos etc.
  • Not only answer member/client inquiries; but anticipate needs and offer recommendations
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Must be at ease with changing technology and new procedures as required
  • Other related duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum five years of sales experience (retail, B2B or B2C)
  • A passion for travel and firsthand experience in multiple destinations
  • Must be able to manage a number of tasks at the same time with a high level of accuracy
  • A sincere interest in working with the public ensuring all their detailed travel needs are met
  • Understanding that the little things become the big things in customer service
  • Self-motivated ability to build and retain a loyal clientele
  • Travel industry experience is a necessity
  • Fluency in both official languages is an asset
  • Customer service experience and proven sales achievement is imperative
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Travel Industry Council (TICO) certification required
  • Must pursue Certification as a Travel Counsellor (CTC)

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Salary:

Based on Experience

Apply to jobs@caaneo.on.ca by April 20th, 2017

Membership Acquisition & Retention Specialist

Location:

Administration Centre, 2151 Thurston Drive, Ottawa

Summary Description

Working closely with the Manager, Tactical Marketing, the Membership Acquisition & Retention Specialist is responsible for supporting the administration and implementation of external, outbound advertising and promotions.  Education and experience in marketing strategies and tactics would be ideal as the successful applicant must support the goal of increasing and retaining membership household penetration, based on addressable market and membership growth for CAA North & East Ontario.

Key Responsibilities:

  • Provide support in planning, developing and executing annual marketing campaigns focused on membership growth, and retaining members.
  • Assist in the production of traditional advertising channels (print, radio, TV, outdoor, and direct mail) and multimedia production (social media, web, and email); targeting new and existing customer while maintaining CAA’s brand standards and guidelines.
  • Liaise with outside suppliers, vendors, and stakeholders to research, develop and prepare marketing materials.
  • Work with internal and external partners to generate reports and analysis regarding campaign success.
  • Monitor websites to ensure all content is up to date.
  • Compose communications for internal and external audiences.
  • Provide support in maintaining a marketing budget spreadsheet
  • Liaise with Membership Sales and other business line leaders to solicit ongoing feedback on promotions.
  • Liaise with Storefront Operations to ensure the stores have POS materials and promotional details.
  • Participate in other marketing programs and projects as required

Required Skills and Experience: 

  • Undergraduate degree or Diploma preferred (Marketing, Business, Communications) or equivalent.
  • 1-3 years marketing experience.
  • Experience or knowledge of database/direct marketing tactics.
  • Strong verbal and written communication skills, including copywriting and proofing.
  • Ability to establish and maintain effective working relationships with internal and external stakeholders.
  • Excellent knowledge of Microsoft Office Products. 
  • Experience in Google Adwords and Adobe Creative Suite would be an asset
  • Experience in a Membership-based organization would be an asset

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required by their manager.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check.

Apply by May 26, 2017. Apply to jobs@caaneo.on.ca

Travel Marketing Coordinator

Location

Administration Centre, 2151 Thurston Drive, Ottawa

Summary Description

Working closely with the Travel Marketing Manager, the Travel Marketing Coordinator is responsible for supporting travel and marketing programs for CAA North & East Ontario. Education and experience in marketing strategies and tactics would be ideal as the successful applicant will be responsible for coordinating the travel marketing plans, providing creative input to marketing programs, providing content for CAA’s website, assisting with travel events, administrative support and tracking of marketing programs. This is an excellent opportunity for a creative, results driven individual with excellent communication skills; strong attention to detail and the ability to work well within a team environment.  

Duties & Responsibilities: 

  • Provide support in developing the annual Travel Marketing plan.
  • Assist in the execution of the travel marketing plans; ensuring all the details for advertisements, promotions, contests and events have been met within the marketing plan process.  Coordinating the efforts of cross functional teams and communicating project status updates and deliverables at regular meetings.
  • Liaise with travel suppliers, vendors and internal stakeholders to research, develop and prepare marketing programs
  • Provide Marketing department with project briefs related to new advertisements, promotions, contests and events.
  • Track and report on all key marketing metrics and programs, including the CAA Dollar program, advertisements, promotions and events.
  • Process all travel marketing related invoices and ensure appropriate billing to travel suppliers.
  • Coordinate the creation of image and copy content for print and web based marketing material using internal and external resources.
  • Contribute to and review travel content in CAA Magazine, website, advertising and promotions.
  • Coordinate production of the monthly CAA Travel e-News, including developing content, sourcing input from internal and external sources, proofreading and ensuring timely delivery.
  • Support CAA Stores with travel events by  providing input to the development of marketing collateral, monitoring RSVPs, assisting with post-event communications and promotional tracking, etc.
  • Participate in other travel and marketing programs and projects as required.

Desired Qualifications/Skills: 

  • Undergraduate degree or Diploma preferred (Marketing, Business, Communications) or equivalent.
  • 2-4 years marketing experience.
  • Sound understanding of the principles of marketing and standard web and print design.
  • Experience or knowledge of direct marketing tactics.
  • Strong verbal and written communication skills, including copywriting and proofing.
  • Image editing and creation skills, using Adobe Photoshop, InDesign and Acrobat software applications would be an asset
  • Excellent knowledge of Microsoft Office Products.
  • TICO certification will be required

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required by their manager.

Apply by May 26, 2017. Apply to jobs@caaneo.on.ca