CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Marketing Coordinator (12 Month Full Time Contract)

Position: Marketing Coordinator (12 Month Full Time Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

Working closely with the Club Marketing Specialists, the Club Marketing Coordinator is responsible for supporting marketing programs for CAA North & East Ontario. The successful applicant will be responsible for coordinating with suppliers and partners through all stages of acquisition through follow up. The Coordinator will work with Specialists to monitor, track and report on campaigns/projects; monitor marketing plans ensuring messaging and artwork are approved and activities are completed on schedule; coordinate with analytics team to create lists to support marketing efforts. The Coordinator will also have input to the development of marketing materials and update web content. They will be the first point of contact for the department and responsible to facilitate marketing inquiries and requests from internal departments and CAA Members.

Duties/Responsibilities:

  • Regularly update and review website content.
  • Coordinate campaigns with rewards partners, co-brands and vendors.
  • Schedule, coordinate and track internal and external product and marketing communications, including the monthly CAA eNewsletter.
  • Track marketing programs by updating reports and summarizing findings.
  • Perform database marketing practices such as data transfers, segmentation filters, list tags and suppression requests.
  • Respond to staff questions and inquiries related to products, partnerships and marketing initiatives.
  • Provide prompt and friendly customer service as required when resolving inquiries from CAA Members.
  • Participate in other marketing programs and projects as required.

Desired Qualifications/Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Undergraduate Degree or College Diploma in Marketing.
  • Sound understanding of the principles of marketing.
  • Solution driven in both individual and team settings.
  • Knowledge of direct marketing tactics.
  • Strong verbal and written communication skills, including copywriting, proofing and customer service.
  • Ability to learn new technologies, tasks & procedures quickly with little or no supervision.
  • Demonstrated ability to manage multiple tasks with varying deadlines for numerous clients.
  • Experience with Software such as Image Editing suites, Office applications, Email and Productivity or Content Management Systems would be considered an asset.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant (Full-time, Contract until January 2020)

Position: Travel Consultant (Full-time, Contract until January 2020)

Company: CAA North & East Ontario (CAANEO)

Location: Sudbury Travel Store – 2040 Algonquin Rd. Unit 13B, Sudbury, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Completion of Travel Agency Certification course from established and recognized institution
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Core Competencies:

  • Communication (excellent written and verbal communication skills are essential)
  • Working well with others (collaboration and relationship management)
  • Adaptability and self-motivated
  • Innovative thinking and problem-solving
  • Planning and organizational skills

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful candidate will be required to join United Steelworkers Local 2020

BI Data Architect

Position: BI Data Architect

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

If you are interested in becoming part of a dynamic and forward-thinking team to pursue the development of innovative Auto Club solutions using leading Microsoft technologies, we are interested in meeting with you.

We are seeking a highly proficient BI/Data Architect to join our team. You will be challenged to turn solutions around quickly but thoughtfully, balancing speed to market with quality, longevity and scalability to improve the Clubs ability to leverage data to provide extraordinary Member experiences and streamlined internal processes. The role will model and design application data structures, storage, and integration in accordance with enterprise-wide architecture standards and processes. The individual collaborates closely with business leads, users, business analyst, developers, and application designers to understand the business and data requirements to create logical and physical data models for complex data solutions. This individual will leverage data to understand in depth business processes, identify areas of opportunity for process improvement, write queries, analyze, visualize, and provide analytics on data to build reporting solutions to support various Club initiatives.

Duties & Responsibilities:

  • Develop the CAA NEO BI Data Architecture and Roadmap.
  • Hands-on leader engaging in complex data challenges and information management projects.
  • Conceptualize, assist and design the solution for integrating Master Data Management Domains and BI. Provide detailed roadmap for the implementation process.
  • Identify and promote best practices and patterns for data modeling and provide oversight for all activities related to data cleansing, data quality and data consolidation using standard data modeling methodologies.
  • Assist with AI initiatives related to Data Mining.
  • Provide technical recommendations for optimized data access and retention for the data warehouse. Build repository of reusable knowledge assets and implement best practices, concept documents for user education.
  • Identify opportunities to enhance effective use of BI applications, lead aspects of proposal development process, scope out solution effort and costs.
  • Collaborate closely with business stakeholders in assessing business strategy, priorities and solution implementations.
  • Manage full lifecycle development of business intelligence systems Club-wide.
  • Provide support for reporting services such as Analysis Cube Processing.
  • Support with creating and maintaining Club-wide reporting structure in SSRS.
  • Analyze ETL requirements, design/implement/monitor/maintain ETL processes.

Qualifications & Experience:

Requirements

  • Bachelor’s Degree in Computer Engineering or a related field with 10 years of experience implementing data solutions using tools such as:
    • MS SQL Server
    • MS SQL Server Integration Services (SSIS)
    • MS SQL Server Reporting Services (SSRS)
    • MS SQL Server Analysis Services (SSAS)
  • Development of multidimensional data models for data warehouse applications.
  • Proven experience in enterprise information architecture, business intelligence, data warehouse, master data management, enterprise reporting and ETL.
  • Cloud-based modern Data Warehousing architecture and analytics.
  • Experience designing and building dashboards, visualizations, and analytics.
  • Understanding of multi-dimensional and tabular database design and architecture.
  • Ability to conduct quality control/auditing to ensure accurate and appropriate use of data for integration test and user acceptance testing.
  • Experience with data analytics providing actionable data driven decision making.
  • Comfortable interacting with stakeholders at all levels throughout the business.
  • Experience with the Microsoft Power Platform Suite (Power BI, Microsoft Flow and Power Apps) or these reporting tools: Prophix, Informer and Klipfolio are considered an asset.

Core Competencies:

  • Communication (excellent written and verbal communication skills are essential)
  • Working well with others (collaboration and relationship management)
  • Adaptability and self-motivated
  • Innovative thinking and problem-solving
  • Planning and organizational skills

Must undergo a Criminal Background Check. Employment is contingent upon a successful reference and security check.

Travel Consultant (Full-Time, Permanent)

Position: Travel Consultant (Full-Time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Hunt Club Travel Store – 2446 Bank Street, Ottawa, ON

Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Membership Sales Specialist

Position: Membership Sales Specialist

Company: CAA North & East Ontario (CAANEO)

Location: Membership Sales Call Centre, 2151 Thurston Drive, Ottawa, ON

The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is full time, 37.5 hours per week, and requires evening and weekend work on a rotational basis.

JOB FUNCTION AND RESPONSIBILITIES:

  • Sell CAA memberships by phone, and in person, as required.
  • Utilize prepared scripts, and respond to ad hoc enquiries to educate current and potential members on the value of CAA membership and other products and services (cross sell and upsell as is appropriate)
  • Respond to member enquiries regarding membership, helping them choose the best type of membership for themselves and their families.
  • Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
  • Ensure the Members’ privacy and consumer interests are protected.
  • Follow-up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Attend trade shows and events outside of the office to build community relations and sell memberships, as required.

QUALIFICATIONS REQUIRED:

  • Minimum of Grade 12 or Equivalent
  • Call Centre or retail sales experience required
  • Fluency in both Official Languages desirable
  • Basic Computer Skills

KEY COMPETENCIES:

  • Must be self-disciplined; able to meet required sales and call attainment quotas
  • Flexibility to work shifts as determined by business needs
  • Clear and concise communication skills
  • Sales ability; able to ask for the sale and persuade a reluctant consumer
  • Ability to adapt quickly and give creative, accurate responses
  • Ability to adapt quickly and give creative, accurate responses
  • High energy level

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Member of the Board of Directors

Position: Member of the Board of Directors

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

CAA North & East Ontario is presently inviting applicants to fill future vacancies on its Board of Directors. This position is open to all Primary Members of CAA North & East Ontario above the age of 18 residing in the cities of North Bay, Ottawa, Sudbury & Thunder Bay; the districts of Cochrane, Manitoulin, Nipissing, Parry Sound, Rainy River, Timiskaming & Kenora; and the Counties of: Dundas, Glengarry, Grenville, Lanark, Prescott, Renfrew, Russell and Stormont.

Collective Board Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAA North & East Ontario.

Collectively, Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and supports consensus building
  • Be strategic thinkers who take a governance-focused approach to Board responsibilities
  • Demonstrate a willingness to support CAA North & East Ontario’s vision.

The Board is committed to seeking a skilled and diverse membership reflective of Canadian society. As a result, it promotes gender, cultural and ethnic diversity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. Multilingual skills are viewed as an asset. The Board also actively encourages applications from those members who reside in any one of the many smaller municipalities in the CAA NEO region.

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversight responsibilities, the collective Board should include members with knowledge of and experience in the following areas:

  • Board Governance
  • Financial Management and Analysis
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Financial/Banking Industry
  • Information Technology sector and/or Software Licensing and Sales
  • Business Development and Operation of growth businesses
  • Risk Management and Analysis
  • Public Policy and Regulatory Environments
  • Marketing / public relations / communications
  • Digital media, advertising and brand management
  • Building partnerships and strategic alliances

This profile is reviewed and updated annually to ensure that it reflects the current needs of the Board consistent with the achievement of CAA North & East Ontario’s Strategic Plan.

How to Apply:

Applications must be delivered at the following address, in writing, no later than the nomination deadline of 5 PM on July 26, 2019. Email applications will also be accepted to secretary@caaneo.on.ca or by regular mail to:

Secretary of the Club
CAA North & East Ontario
2151 Thurston Drive, Ottawa ON K1G 6C9


Click to download your application form. Please note that the nominee must confirm in writing their willingness to serve if elected.